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Return & Refund Policy

Effective Date: 27 APRIL 2025

At Smart N Law Professional Bookstore, we want you to be fully satisfied with your purchase. If you're not completely happy, we’re here to help.

1. Returns

  • You may return most new, unopened items within 7 days of delivery for a full refund or exchange.
  • Items must be returned in their original condition and packaging, with proof of purchase (receipt or order confirmation).
  • Certain items, such as clearance books and special orders, may be non-returnable (clearly marked at the time of purchase).

2. How to Initiate a Return

  • Contact our Customer Service team at [smartnlaw2018@gmail.com] to request a Return Authorization.
  • Pack the item securely and include your proof of purchase.
  • You are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or damaged item).

3. Refunds

  • Once we receive and inspect your return, we will notify you by email.
  • Approved refunds will be processed within 5-7 business days to your original method of payment.
  • Shipping fees (if applicable) are non-refundable unless the return is due to our error.

4. Exchanges

  • If you received a defective or incorrect item, we’ll happily send you a replacement at additional cost [if applicable].
  • Contact us within 5 days of receiving your order to arrange an exchange.

5. Non-Returnable Items

  • Gift cards
  • Downloadable products (eBooks, PDFs, etc.)
  • Items marked as “Final Sale”

6. Questions?

If you have any questions about your return or refund, please reach out to:

📧 Email: smartnlaw2018@gmail.com

📞 Phone: +91-6290461528