Refund & Cancellation Policy
Effective Date: April 27, 2025
At Smart N Law, we strive to provide our customers with authentic legal books, bare acts, and reference materials. Please read our refund and cancellation terms carefully before making a purchase.
1. Order Cancellation
- Orders can be cancelled within 24 hours of placing the order, provided they have not yet been shipped.
- To request cancellation, please contact us via email or phone with your order details.
- Once shipped, orders cannot be cancelled.
2. Refunds
Refunds are offered in the following cases only:
- Damaged or Defective Products – If the book arrives damaged or misprinted.
- Wrong Item Delivered – If you receive an incorrect book compared to your order.
- Non-Delivery – If your order is not delivered due to our error.
Refund Process:
- Requests must be raised within 7 days of delivery by contacting us with order details and supporting images (if applicable).
- Upon verification, refunds will be processed to the original payment method within 7–10 business days.
3. Replacements / Exchanges
- Eligible issues (wrong or damaged items) can also be replaced instead of refunded.
- Replacement is subject to stock availability.
4. Non-Refundable / Non-Returnable Items
- Digital products (eBooks, PDFs, downloads) are non-refundable.
- Books damaged due to customer mishandling are not eligible for return/refund.
- Returns without prior authorization will not be accepted.
5. Shipping Costs
- In case of wrong or damaged delivery, Smart N Law will bear the return shipping charges.
- In other eligible return cases, customers may need to cover the return shipping cost.
6. Contact Us
For refund or cancellation requests, please contact:
📧 Email: smartnlaw2018@gmail.com
📞 Phone: +91-7478158900
🌐 Website: www.smartnlaw.com